Subscription conditions

NEW ORDERS/CANCELLATIONS

Existing subscriptions are renewed for one season if they are not cancelled in writing by 24 May 2019. Selective subscriptions do not need to be cancelled.
We kindly ask that new subscription orders are addressed to the Subscriptions Office at the Alte Oper Frankfurt. We will send you an invoice in good time before the new season and upon receipt of your payment for your ordered tickets. The Alte Oper Frankfurt reserves the right when required to utilise subscription tickets which have not been paid for in time. For all further correspondence, please provide your subscription series and customer number. Please also inform us of any change of address.


SUBSCRIPTION EXCHANGE VOUCHERS

You have the option of exchanging up to two concerts per subscription series. Upon return of the ticket up to three working days before the respective concert (by 2 pm) and the payment of a fee of € 10, you will receive a voucher which you can redeem for a proprietary event of the Alte Oper Frankfurt during the current season.


DISCOUNTS FOR SCHOOL STUDENTS, UNIVERSITY STUDENTS ANS TRAINEES

Concert-goers up to the age of 27 who are still in education receive a 50 % discount on the price category of their choice when booking one of the fixed subscription series.


EARLY-BOOKING DISCOUNT FOR SUBSCRIBERS

In the 2019/20 season, we are once again offering our subscribers and selective subscribers an exclusive bonus: the early-booking discount. Should you be interested in tickets for individual events in addition to your subscription or selective subscription, you can benefit from an early-booking discount for all events available within the selective subscription, thereby receiving a discount of 10% on the respective full price, except for the following concerts: Nicolas Altstaedt on 6 March 2020 in the Mozart Hall and the Beethoven Symphony Cycle from 26-30 April 2020. To do so requires that you book your desired additional seats in time from a limited batch of tickets, and no later than 28 June 2019.

You can find an overview of the selective subscription events here.


TWO EXTRA COUPONS

In addition to your booking of a fixed subscription series, you will receive two coupons entitling you to a discount of up to 20 % on all own events of the Alte Oper Frankfurt which are also bookable as a selective subscription, except for the following concerts: Nicolas Altstaedt on 6 March 2020 in the Mozart Hall and the Beethoven Symphony Cycle from 26-30 April 2020. You can acquire one discounted ticket per coupon.

You can find an overview of the selective subscription events here.


USE OF THE ENTRY TICKET AS A TRAVEL TICKET

Your subscription tickets are also valid as a 2nd-class travel ticket for all lines of the Rhein-Main-Verkehrsverbund (RMV) for travelling to and from the Alte Oper Frankfurt. The journey to the venue must be made no earlier than five hours before the event begins; the return journey can be made to the end of RMV operating hours on the day of the event. The joint travel and tariff regulations of the RMV apply.


CHANGES

The Alte Oper Frankfurt reserves the right in individual instances to make changes to the performance date, programme or seating due to artistic or technical reasons. In the event of changes to the performance date, we will issue you with an exchange voucher upon request, which is valid for one year.
The equivalent value can be redeemed for all proprietary events of the Alte Oper Frankfurt as long as tickets are still available. The tickets in your subscription are transferable; however, there is no right of return. Desired seating changes for tickets which have already been paid for and printed can no longer be taken into consideration.


PRICING

The indicated ticket prices are final prices including the legally applicable VAT, which include service, booking and system fees as well as an RMV fee.




Subscription Service at the Alte Oper Frankfurt
Opernplatz
D-60313 Frankfurt
Mon-Fri 10 am - 2 pm
Tel +49 69 1340 375
Fax +49 69 1340 379
abo@alteoper.de