General Terms and Conditions and House Rules for Visitors of Concerts and Events in the Alte Oper Frankfurt
GENERAL TERMS OF CONDITIONS
2. Contractual Relations
3. Repertoire and Start Times
4. Tickets Sales, Opening Hours, Orders, Reservations
5. Wheelchair Spaces
6. Programmes and Changes of the Cast, Cancellations/Discontinuance of Concerts/Events
7. Entrance Fees and Reductions
9. Data Protection, Sound- and Image Recordings
10. Applicable Law / Place of Performance / Place of Jurisdiction
11. Serverability Clause
1.1 These General Terms and Conditions (GTC) and the House Rules apply to the legal relationship between Alte Oper Frankfurt Konzert- und Kongresszentrum GmbH (AOF) and the visitors of the concert/event (Visitors) of Alte Oper Frankfurt.
1.2 They are considered as contractually agreed upon acquisition of tickets by direct selling, telephone order or order on the internet via advance sales offices, and at the box office of the Alte Oper Frankfurt. Apart from that, the subscription conditions of the relevant season apply to subscribers.
1.3 If the tickets are bought on site at the box office of Alte Oper Frankfurt or in advance via Frankfurt Ticket RheinMain GmbH (Frankfurt Ticket), their GTC for ticket sale must also be complied with.
2.1 Events of the AOF in the Alte Oper Frankfurt take place as "own events" and events of third parties as "third party events". An imprint on every ticket indicating the identity of the organiser shows whether the event in question is an event of the AOF or a third party event. A full contractual relationship between the Visitor and the AOF is only concluded in case of own events.
2.2 In case of "third party events", a contractual relationship is first of all concluded between the customer and the relevant organiser. Therefore, the rights and obligations in view of the event obtained with the purchase of the ticket solely exist within said contractual relationship. This means that any and all claims of the Visitor in view of the event, the organisation of the event or in connection with the visit of the event must be directed against the organiser. This includes but is not limited to claims in connection with the cancellation of the event, date or programme modifications, changes of the faults or defects concerning the allocation of seats.
2.3 If tickets are obtained via an advance sales office, a further contractual relationship with the relevant advance sales office is concluded so that possible claims in connection with the cancellation of an event can also be asserted towards this organisation.
2.4 If a sold ticket also entitles the owner to use it as ticket for the local public transport, this constitutes a separate contractual relationship between the customer and the transport company subject to the conditions of the relevant local public transport company.
The applicable repertoires with start times are announced in the monthly programmes published by the AOF on a regular basis, the publications and on the internet. The AOF reserves changes. The AOF will inform the Visitors to the best of its knowledge about any cancellation and changes of events or changes of the start times. The AOF does not assume any warranty for the correctness of announcements and publications, in particular if they are made by third parties (e.g. third party organisers or the press).
4.1 In case of own events of the AOF, the whole (advance) ticket sale and the operation of the box office for events in the Alte Oper Frankfurt is effected by Frankfurt Ticket RheinMain GmbH, Hanauer Landstraße 417, 60314 Frankfurt, internet: www.frankfurt-ticket.de, phone: (069) 1340-400. In case of third party events in the Alte Oper Frankfurt, the choice of the ticket distributor is up to the relevant organiser.
4.2 In general, the events announced in publications of the AOF are already available for purchase in advance. Exceptions in this respect are marked with reference to the estimated beginning of the advance ticket sale.
4.3 The opening hours of the advance booking office and the telephone advance sale can be derived from the internet communications of Frankfurt Ticket RheinMain GmbH and the regular publications of the AOF.
4.4 In case of own events, the box office opens one hour prior to the beginning of the show, also for morning/afternoon performances. This does not apply to third party events held in the Alte Oper Frankfurt. In these cases, the organisation of the box office and thus also the decision about the staffing and opening times of the box office are up to the relevant organiser. Only tickets for the relevant upcoming event are sold at the box office. The ticket office closes when the performance starts.
4.5 The AOF reserves the right to limit the number of tickets which will be sold per person and the period of the sale for the emission of reduced tickets and/or in terms of certain distribution channels. The contingents for tickets in free sale can be limited due to obligations of the AOF towards subscribers of contractual partners.
4.6 Frankfurt Ticket is in charge of the handling of ticket orders, telephone or written ticket reservations, online bookings or the acquisition of so-called print@home tickets for own events of the AOF. Details in this connection can be obtained via internet, telephone request or at the advance sales offices. This also applies to special regulations for group orders.
4.7 The resale of tickets at increased prices is not allowed. Visitors are generally not allowed to offer / resell tickets in the building and the direct outside area of the Alte Oper.
4.8 The tickets are only valid if the bar code is legible, i.e. not covered, overwritten or defaced in any other way. Print@home tickets which are not clearly legible and therefore not controllable are not accepted. Print@home tickets cannot be exchanged or returned. In case of loss or theft of a print@home ticket, firstname.lastname@example.org must be contacted immediately.
4.9 Group bookings are subject to particular regulations which can be enquired under the number 069/1340-400.
For the inclusion of people with reduced mobility, the Alte Oper Frankfurt has 12 wheelchair spaces in the Grosser Saal (Great Hall) and 2 spaces in the Mozart Saal (Mozart Hall) exclusively provided for wheelchair users. Please ask in the booking office or at the box office for the corresponding spaces. If you book online, please note the labelling in the seating plan (Grosser Saal depending on the seating variant, rows 20 and 21 or rows 24 and 25, Mozart Saal: left of the gallery). On request, our front of house staff will gladly accompany you to your wheelchair space. Because of our evacuation policy, we cannot provide you with any other seat. Thus, we ask you not to take any other seat. Otherwise, we refer back to our house rules (point 3).
6.1 If the event does not take place and is definitely cancelled, the Visitor is entitled to the reimbursement of the ticket price paid by the Visitor less the advance booking fee and the value added tax applicable to this fee against return of the original tickets. This claim can only be asserted towards the organiser and therefore only towards the AOF in case of own events. In general, the rescission is effected via the relevant ticket office where the ticket was sold. The entitlement to the reimbursement of the ticket price expires if it is not asserted within a period of 14 days after the date of the event at the ticket office where the ticket was acquired unless the relevant advance sales office grants longer return periods.
6.2 If an own event of the AOF is discontinued, a substitute performance is offered if less than half of the performance has taken place at the time of discontinuation or the ticket price is reimbursed if this is not possible due to the repertoire or for other reasons. Any further claims are excluded in these cases and in case of 5.2. In particular, useless expenses of the Visitor like travelling costs and costs of overnight stays, etc. cannot be reimbursed.
6.3 If the cast is changed or the course of performance/programme of an own event of the AOF is changed at short notice, the AOF is not obliged to reimburse the ticket price. A reduction of the ticket price is also excluded.
7.1 The applicable ticket prices can be obtained from the publications and postings of the AOF. The final prices consist of the system charge, service charge and RMV ticket charge (valid for all RMV lines for one round trip to the Alte Oper Frankfurt). Exceptions are marked accordingly. In case of third party events, different regulations can be made. Special pricing is possible for some individual events (e.g. special events, guest performances). The AOF reserves the right to conduct event-related reduction campaigns on short notice. Such reduction campaigns do not have any retroactive effect on the prices of tickets already sold for this event.
7.2 Reduced box office: Pensioners, pupils, students, volunteers in voluntary service and persons doing voluntary military service, unemployed persons and owners of the Frankfurt-Pass may purchase remaining tickets for all correspondingly identified performances of the AOF for a standard price of currently EUR 15.00 with effect from one hour before the performance begins at the box office upon presentation of the relevant ID card. Changes of the unit price are reserved.
Severely disabled persons receive tickets at half price upon presentation of the relevant disability card (at least 80%) in the regular advance ticket sale. If a "B" for Begleitperson (accompanying person) is stated in the disability card, the accompanying person receives the same reduction.
Wheelchair users receive free admission against presentation of a ticket valid for the relevant event.
In case of own events of the Alte Oper Frankfurt, pupils, students and apprentices up to 27 years receive a reduction of 50% of the ticket price upon presentation of the relevant ID card (individual concerts may be exempt from this). This reduction is only granted at the following advance sales offices operated by the sales company for the AOF. Advance sales office/ticket office building of the Alte Oper, Frankfurt; Frankfurt Ticket, 60313 Frankfurt, B level/main guard; 63450 Hanau, Am Markt 14.
7.3 A combination of several discounts is not possible. Evidence for the requirements for the grant of a reduced ticket price must not only be presented upon purchase or reservation of the ticket but also when visiting the event. The relevant evidence must be presented upon admission to the auditorium together with the ticket. If the presented ID card does not include a photo, a photo ID (e.g. identity card, driver's license) must also be presented. Otherwise, the Visitor must expect that they will not be admitted to the event without any entitlement to reimbursement of the ticket price.
7.4 Reductions can be changed by the AOF at any time. Furthermore, the AOF may limit or exclude the emission of reduced tickets for certain events, seat or price groups, etc. There is no entitlement to reductions for premieres, guest performances, special events and for online ticket sales. The reduction does not apply to fees (advance ticket sale and system fee and fee for the utilisation of public transport).
7.5 In accordance with the ticket imprint, the ticket price includes the entitlement to use it as ticket for the local public transport. The ticket may be used as transport ticket (2nd class) to and from the venue for a period of 5 hours before and after the performance. It is not relevant if the Visitor uses this service. As regards the utilisation of the ticket as transport ticket, there is a separate contractual relationship between the Visitor and the transport company subject to the conditions of transport of the Rhein-Main-Verkehrsverbund.
The AOF is also liable for damages for property and pecuniary losses sustained by a Visitor due to a grossly negligent or intentional violation of obligations of the AOF or its staff members or performing agents. The AOF, its staff members and performing agents are liable for personal damages in accordance with the legal regulations - also in case of a violation of obligations due to simple negligence.
9.1 If the AOF receives personal data of Visitors, such data are treated confidential according to the applicable data protection provisions. External service providers and contractual partners using personal data of Visitors on behalf of the AOF (e.g. within the framework of the ticket sale / advance ticket sale, for the mailing of publications) are also obliged to maintain confidentiality.
9.2 For events taking place at their location, the AOF may create (and allow for the creation of) photographs and image recordings for documentation and PR purposes (print and online segment) and may allow such photographs/recordings to be used and/or broadcast by print/online/television media. The publication of such image recordings of visitors in this context shall also be legally permissible without their consent (section 23 para. 1 no. 3 KunstUrhG).
Litigations arising out of or in connection with attending the event are exclusively governed by the laws of the Federal Republic of Germany. Frankfurt am Main is the place of performance for the services of the AOF.
Should individual regulations of these General Terms and Conditions of Contract (GTC) be or become invalid for legal reasons, this shall not affect the legal validity of the remaining provisions. In this case, the invalid provision must be replaced by a legally valid provision coming as close as possible to the regulatory content of the invalid provision.
Frankfurt am Main, april 2018