General information on buying tickets for own events of the Alte Oper Frankfurt
The events in the publications of the Alte Oper Frankfurt are usually already on advance sale. Exceptions to this rule are marked accordingly with a reference to the expected start of advance ticket sales.
All ticket orders are handled by the company Frankfurt Ticket RheinMain GmbH. Therefore, the purchase of tickets is also subject of the General Terms and Conditions of Business of Frankfurt Ticket in the currently valid version. You can view the General Terms and Conditions of Frankfurt Ticket RheinMain GmbH online here.
Please note that tickets ordered at short notice by post or e-mail may not be processed in time. In case of doubt, please contact the ticket hotline 069 - 13 40 400 or book your ticket via the webshop and print your ticket at home. As a rule, it is possible to reserve tickets for 10 days without obligation and to pick them up or pay during this time. Reserved tickets that have not been paid for by the option date will be cancelled and put back on sale.
The final price consists of the ticket price, RMV ticket charge, service charge, advance booking fee and system charge.
The RMV ticket included in the final price is valid for the return journey to the event in the entire RMV tariff zone, from 5 hours before the performance begins until the close of business. Use of 1st class is only possible with a surcharge. This also applies to print@home tickets, which must be personalised when purchased for use with the RMV public-transport authority.
Holders of personalised reduced-price tickets must present the appropriate proof of entitlement upon admission. Otherwise, visitors must pay a surcharge on top of the normal price or expect to be denied admission to the event, without being entitled to a refund of the ticket price.
Children under 6 years of age - even if accompanied by a parent or guardian - are not allowed to attend the AOF's own events, with the exception of all events of Pegasus (concerts for children, young people and families) and those events expressly designated as children's events.
In principle, there is no right to exchange or return purchased tickets.
In the event of cancellation or final cancellation of the event, visitors are entitled to a refund of the ticket price paid by them, minus the advance booking fee and the applicable VAT, against return of the original tickets. As a rule, the refund is handled by the respective sales outlet where the ticket was purchased. The claim for reimbursement of the ticket price expires if it is not asserted within a period of 14 days, calculated from the date of the performance, at the sales point where the ticket was purchased, unless the respective advance booking office grants longer return periods. No liability is assumed for changes in cast and/or programme that occur without the influence of the Alte Oper Frankfurt.
The Alte Oper Frankfurt reserves the right to make seat changes due to short-term production-related alterations and setups.
Delayed concertgoers can only be admitted during the interval; they have no claim to the seat they have purchased.
By purchasing a ticket you accept our general terms and conditions and the house rules. You can find the complete terms and conditions of the Alte Oper Frankfurt and the house rules for all events here.
Alte Oper Frankfurt
Konzert- und Kongresszentrum GmbH
T +49 69 1340 0