General Terms and Conditions
Entry tickets, Alte Oper Frankfurt
In general, tickets for the events in the publications of the Alte Oper Frankfurt are already on advance sale. Exceptions to this are appropriately marked with a notice of the scheduled start date of the advance sale.
All ticket orders are processed via our service partner for advance ticket sales, the company Frankfurt Ticket RheinMain GmbH. The purchase of entry tickets is governed by the currently valid version of the company's General Terms and Conditions (GTC). The GTC can be read here.
As a rule, ticket orders by e-mail can be placed up to one day before the date of the event (for weekend performances, the cut-off time is Friday 12 pm). From the 8th day before the event, orders can only be made by providing your credit-card number.
Tickets ordered in writing or by telephone must be paid for within 10 days of receiving the booking confirmation; tickets which have been reserved from the 10th day before the event date can be paid for and collected up to two days before the performance starts. Otherwise the booking is nullified.
The final prices comprise the ticket price, a system fee, service fee, booking fee and RMV ticket fee (valid on all RMV lines for a trip to and from the Alte Oper Frankfurt and back, in each instance from five hours before the performance begins until the end of RMV operating hours). Exceptions are marked accordingly. print@home tickets are also valid as RMV travel tickets.
If an event fails to be performed, a refund of the purchase price can be obtained upon the presentation of the ticket up to no later than one month after the originally scheduled performance date. No liability is accepted for changes to the performers and/or programme made without the involvement of the Alte Oper Frankfurt. In such instances, there is no entitlement to a refund or reduction of the ticket price.
The Alte Oper Frankfurt reserves the right to implement seating changes due to modifications and installations required at short notice by the respective production.
Visitors arriving too late will only be granted admittance during the interval.
Alte Oper Frankfurt
Konzert- und Kongresszentrum GmbH
T +49 69 1340 0