OUR HYGIENE CONCEPT: Concerts at the Alte Oper Frankfurt

WELCOME!

As one of Europe's biggest concert venues, the Alte Oper Frankfurt offers the perfect conditions for hosting concerts safely while strictly observing all the applicable rules and recommendations. The Alte Oper Frankfurt features an ultra-modern and efficient air-conditioning and ventilation system, plenty of space in the concert halls and foyers, as well as seating that has been newly spaced out in line with the current social-distancing rules. However, the focus at the Alte Oper is not on safety alone, but also on a pleasurable concert experience. We want you to continue to feel at ease at the Alter Oper Frankfurt, even under these current conditions.


OUR HYGIENE CONCEPT

Adherence to the safety and hygiene measures coordinated with the responsible local health authority is the prerequisite to visiting the Alte Oper. Therefore, we kindly ask you to closely observe and adhere to the following rules. The instructions of our staff on site must be followed at all times. In the event of non-compliance with the general hygiene rules in particular, as well the wearing a medical mask (FFP2- or surgical mask), we reserve the right to bar you from the premises in order to avoid endangering other visitors.
Thank you for your cooperation.

House admission To ensure swift admission, please arrive at the Alte Oper in good time and have one of the following documents ready in addition to your ticket and a valid identification document (identity card or passport):

• Proof of a negative corona test. Proof of testing is defined as a negative result of a PCR test or a rapid antigen test ("citizen test") carried out by a recognised testing centre; testing must have been carried out no more than 24 hours before the start of the event in the case of the PCR test and on the day of the event in the case of the rapid antigen test. Negative proof is not required for children under six years of age.

• A Corona vaccination certificate for a complete Corona vaccination with a vaccine approved in Germany (BioNtech/Pfizer, AstraZeneca and Moderna: 2 doses each, Jans¬sen/Johnson&Johnson: 1 dose). At least 14 days must have passed since the last required single vaccination. For recovered persons, one vaccine dose is sufficient.

• Certificate of recovery. A certificate of recovery is a medical or official confirmation that a Corona infection has been overcome at least 28 days and not more than six months ago. A certificate of recovery from an infection that occurred more than 6 months ago will be accepted, as long as proof of a simple booster vaccination minimum 14 days ago can be provided.

Please note: Admission can only be granted if one of these is presented as a printout or in digital form together with an identification document. Self-tests will not be accepted in accordance with official requirements.

We kindly ask you to arrange for a test in good time. The vast majority of tests are by appointment only; the test result will usually be sent to your smartphone. Spontaneous testing shortly before the concert begins will not be possible. You can find an overview of recognised test centres in Hesse here.

Mandatory presentation of ID and submission of personal details In order to ensure that contact-tracing can be carried out properly in the event of a possible infection, as an event organiser we are obligated to maintain a list of participants. The data are recorded solely for contact-tracing purposes in the context of the Covid-19 pandemic. For this reason, we must ask that you provide your name, address and telephone number when purchasing your tickets. If you are purchasing tickets for several people in your household or another household, you must also provide their personal details on request. In this case, we will do our best to seat you all together. On the actual day of the concert, our visitors are obligated to carry their passport/ID with them and to present it to the door staff when requested to do so.

The legal basis for recording and processing data is point (c) of Art. 6 (1) GDPR in conjunction with Section 1 Para. 4 of the Corona Contact and Operational Restriction Ordinance. The above-named data will only be forwarded to the responsible health authority on request and for the above-mentioned purposes. The additionally recorded data will be stored by us for a period of one month from the date of the respective event. They will then be deleted.

Seating June 2021: There is a distance of at least 1.50 m between the single and contiguous double seats (pairs of seats) released for sale. The seats next to, in front of and behind you remain free so that necessary safety distances can be maintained.
Seating from August 2021: The concert halls will initially be filled in a chequerboard pattern. You can book a single seat or two contiguous seats if you want to sit directly next to your companion. When it comes to the final auditorium occupancy, we always follow the current official requirements, so that adjustments to the seating cannot be ruled out.

Visitors with cold-like symptoms, increased temperature or impaired sense of smell and / or taste are asked not to attend the event under any circumstances. The AOF has the right to exclude from the event any visitors with cold-like symptoms.

High-risk countries Persons who have been (temporarily) in a risk area defined by the RKI prior to the respective event may only visit the Alte Oper in compliance with the currently valid laws and regulations. Further information can be found here.

Medical mask (FFP2- or surgical mask) Due to new regulations it is mandatory to wear a medical mask (FFP2- or surgical mask) within the Alter Oper Frankfurt, also during performances.

Adherence to the general hygiene rules Please respect our other guests by maintaining the correct etiquette when sneezing or coughing. Please maintain the correct distance from other people (at least 1.5 metres) and use the hand-sanitiser dispensers provided. At the sinks, you will find soap, paper handtowels and hand sanitiser for thoroughly washing your hands. Further hand-sanitiser dispensers have been set up throughout the building.

Box office The box office will be open if there are still tickets available for the respective event. Only one person at a time may enter the space by the ticket desk. Here too, medical masks (FFP2- or surgical masks) must be worn.

Entry To avoid queueing and be able to seat people in the socially distanced manner required by law, entry will begin 45 minutes at the Great Hall (Großer Saal) before the event starts. Entry at the Mozart Hall (Mozart Saal) begins 30 minutes before the event starts. You decide how early you want to take your seats. However, without being asked, please have proof of your vaccination, recovery or testing as well as your ticket and ID ready at the entrance control.

Guidance system The Alte Oper is divided into left and right zones, as well as into levels 1 (Mozart Saal), level 2 (Foyer Ebene 2), 3 (Parkett), 4 (Balkon), 5 (Rang) and 6 (Rang and Olymp). There are signposts within the Alte Oper to help guide you; if you have any questions, please speak directly with our ushers. Visitors are obligated to walk on the right on the stairways or colonnades of every level. If there are people already waiting at the auditorium door leading to your seat, please remain at least 1.5 metres behind them. Late arrivals will not be permitted into the auditorium under any circumstances. Therefore, please allow plenty of time for your journey to the venue. Tickets will be checked in a contactless manner – please have your ticket ready and simply show it to our staff. Please also have your passport/ID ready to hand so you can also present it when asked to do so. You must sit in the seat indicated on your ticket. Please do not sit in any other seat under any circumstances – these are blocked off.

Cloakroom You have the possibility to take your coats into the hall. There is also the possibility to hand in your coats at the cloakroom on level 1 on the right and left. Please note that you are not allowed to carry items/bags larger than approx. 40 x 40 x 20 cm; these must be handed in at the cloakroom.

Use of the lifts The use of the lifts is reserved for people with limited mobility; the maximum number of people permitted within the lift is 2 (excl. companions where needed).

Sanitary facilities The sanitary facilities on levels 1, 2, 5 and 6 are open. Please observe the distancing marks and the maximum indicated number of people allowed within each sanitary facility at any one time, in order to maintain sufficient social distancing. Our staff are required to ensure that these rules are adhered to. Please also observe the notices on the doors to the sanitary facilities.

Catering To our regret, concert intermissions are officially banned, which means that there will be no catering available at our concerts until further notice. The regular opening times of the Restaurant Operá and the Rosso Suite remain unaffected.

Programme booklets The programme booklets are freely available at the doors of the auditorium.

Concert The concert will last approx. 60 to 75 minutes (no intermission).

After the concert Immediately after the final applause, please observe the instructions of our ushers when leaving so that we can control the flow of guests.

The house rules of the Alter Oper Frankfurt are being extended with the safety and hygiene measures set out above. Attendance of events is only permitted when these measures are strictly adhered to.

We will keep you informed about the latest changes here.

We wish you a pleasant visit to the Alter Oper Frankfurt!

Your team at the Alte Oper Frankfurt

 

Frankfurt, 31 May 2021