OUR HYGIENE CONCEPT: Concerts at the Alte Oper Frankfurt
WELCOME!
As one of Europe's biggest concert venues, the Alte Oper Frankfurt offers the perfect conditions for hosting concerts safely while strictly observing all the applicable rules and recommendations. The Alte Oper Frankfurt features an ultra-modern and efficient air-conditioning and ventilation system, plenty of space in the concert halls and foyers, as well as seating that has been newly spaced out in line with the current social-distancing rules. However, the focus at the Alte Oper is not on safety alone, but also on a pleasurable concert experience. We want you to continue to feel at ease at the Alter Oper Frankfurt, even under these current conditions.
OUR HYGIENE CONCEPT
Adherence to the safety and hygiene measures coordinated with the responsible local health authority is the prerequisite to visiting the Alte Oper. Therefore, we kindly ask you to closely observe and adhere to the following rules. The instructions of our staff on site must be followed at all times. In the event of non-compliance with the general hygiene rules in particular, as well the wearing a medical mask (FFP2- or surgical mask), we reserve the right to bar you from the premises in order to avoid endangering other visitors.
Thank you for your cooperation.
House admission To ensure swift admission, please arrive at the Alte Oper in good time and have one of the following documents ready in addition to your ticket and a valid identification document (identity card or passport):
• Proof of a negative corona test. Proof of testing is defined as a negative result of a PCR test or a rapid antigen test ("citizen test") carried out by a recognised testing centre; testing must have been carried out no more than 48 hours before the start of the event in the case of the PCR test and on the day of the event in the case of the rapid antigen test. Negative proof is not required for children under six years of age. For pupils, the test booklet ("Testheft") is also accepted as negative proof.
As of November 11, rapid antigen tests will no longer be valid. Access will then be available to all who have been vaccinated, recovered or tested negative by a current PCR test taken no more than 48 hours prior to attending the event.
• A Corona vaccination certificate for a complete Corona vaccination with a vaccine approved in Germany (BioNtech/Pfizer, AstraZeneca and Moderna: 2 doses each, Jans¬sen/Johnson&Johnson: 1 dose). At least 14 days must have passed since the last required single vaccination. For recovered persons, one vaccine dose is sufficient.
• Certificate of recovery. A certificate of recovery is a medical or official confirmation that a Corona infection has been overcome at least 28 days and not more than six months ago. A certificate of recovery from an infection that occurred more than 6 months ago will be accepted, as long as proof of a simple booster vaccination can be provided.
Please note: Admission can only be granted if one of these is presented as a printout or in digital form (corona warning app, CovPass app) together with an identification document. Self-tests will not be accepted in accordance with official requirements.
We kindly ask you to arrange for a test in good time. The vast majority of tests are by appointment only; the test result will usually be sent to your smartphone. Spontaneous testing shortly before the concert begins will not be possible. You can find an overview of recognised test centres in Hesse here.
Seating Due to the decisions of the State of Hesse, the Alte Oper Frankfurt is allowed to hold events with full capacity of the auditorium. The previously blocked seats have therefore been reopened for sale. At events with full hall capacity, visitors are required to wear a medical mask (FFP2 or surgical mask), even during the event.
Visitors with cold-like symptoms, increased temperature or impaired sense of smell and / or taste are asked not to attend the event under any circumstances. The AOF has the right to exclude from the event any visitors with cold-like symptoms.
High-risk countries Persons who have been (temporarily) in a risk area defined by the RKI prior to the respective event may only visit the Alte Oper in compliance with the currently valid laws and regulations. Further information can be found here.
Medical mask (FFP2- or surgical mask) Wearing a medical mask (FFP2 or surgical mask) is mandatory in the entire house even at your seat during the event.
Adherence to the general hygiene rules Please observe the general hygiene rules (social distancing, regular hand-washing, etc.) and the signposts, as well as the instructions of our security staff and ushers.
Box office The box office will be open if there are still tickets available for the respective event. Here too, medical masks (FFP2- or surgical masks) must be worn.
Entry Entry will begin 45 minutes at the Great Hall (Mozart Saal: 30 minutes) before the event starts. You decide how early you want to take your seats. However, without being asked, please have proof of your vaccination, recovery or testing as well as your ticket and ID ready at the entrance control. Please plan enough time for the admission control.
Guidance system The Alte Oper is divided into left and right zones, as well as into levels 1 (Mozart Saal), level 2 (Clara Schumann Foyer), 3 (Parkett), 4 (Balkon), 5 (Rang) and 6 (Rang and Olymp). There are signposts within the Alte Oper to help guide you; if you have any questions, please speak directly with our ushers. You must sit in the seat indicated on your ticket. Changing seats is not permitted.
Cloakroom You have the possibility to take your coats into the hall. There is also the possibility to hand in your coats at the cloakroom on level 1 on the right and left. Please note that you are not allowed to carry items/bags larger than approx. 40 x 40 x 20 cm; these must be handed in at the cloakroom.
Sanitary facilities The sanitary facilities on levels 1, 2, 5 and 6 are open. Please observe the distancing marks and the maximum indicated number of people allowed within each sanitary facility at any one time, in order to maintain sufficient social distancing. Our staff are required to ensure that these rules are adhered to. Please also observe the notices on the doors to the sanitary facilities.
Catering We are pleased to be able to offer you a gastronomic experience once again at Alte Oper. Please make sure to wear your medical mask (FFP2 or surgical mask) until you take your food and drinks and put it back on afterwards. At the tables food and beverages may only be taken by persons from the same household. Please keep a minimum distance of 1.50 m from other households.
The house rules of the Alter Oper Frankfurt are being extended with the safety and hygiene measures set out above. Attendance of events is only permitted when these measures are strictly adhered to.
We will keep you informed about the latest changes here.
We wish you a pleasant visit to the Alter Oper Frankfurt!
Your team at the Alte Oper Frankfurt
Frankfurt, November 9, 2021
