Off into the concert autumn!

From November, full hall occupancy for events at the Alte Oper Frankfurt

Due to recent decisions by the state of Hesse, cultural institutions are once again permitted to hold events in their venues with full hall capacity. The Alte Oper very much welcomes this decision and will return to full hall occupancy for concerts on November 1. For visitors, should the state government not decide in the meantime to tighten access restrictions, the 3G rule will apply, according to which only vaccinated, recovered or tested persons will be allowed access to the Alte Oper.

In order to hold the events with full hall occupancy instead of "double checkerboard", a lead time is required for various organizational reasons; all events planned for September and October will therefore still take place under the current conditions in "checkerboard occupancy" and on the basis of the current hygiene concept (see our hygiene concept below).

Advance sales for the additional ticket contingents in the Alte Oper's own program will start on October 6. Likewise, additional tickets for our subscription series will be available from October 6, especially for the highly sought-after "Orchestra Premium" and "Sunday Evening" series.

The most important facts in brief

• In order to attend the concert, a negative corona test not older than 24 hours ("citizen test", available here, among other places), proof of complete vaccination protection (official vaccination certificate with stamp of second vaccination, at least 14 days old or digital certificate in the corona warning app) or a certificate of recovery from an infection that occurred no more than 6 months ago is required. This proof must be checked with your identity card at concert admission. Please note that in the interest of our visitors, admission to the house cannot be granted without appropriate proof. This also applies to the concerts with full hall occupancy from November.

• The provision of appropriate negative proof as well as the obligation to show identification applies to all visitors from the age of six. For pupils, the test booklet ("Testheft") is also accepted as negative proof even beyond a 24-hour period.

• Wearing a medical mask (FFP2 or surgical mask) is mandatory in the entire house. For events in September and October applies: You can remove it for the duration of the respective event. 
For events starting in November with full hall occupancy, it is anticipated that the wearing of medical mouth/nose protection will also be mandatory during the event.

• As a generously designed house, the Alte Oper Frankfurt offers you enough space to keep your distance.

• For events taking place in September and October, the seats next to, in front of and behind you will remain free. From November, the halls will be occupied again in full sale.

• The seats next to, in front of and behind you remain free so that necessary safety distances are maintained.

• We are pleased to be able to offer you a gastronomic experience once again at Alte Oper; from today's perspective, this will also be the case from November 1 with full occupancy. Please make sure to wear your medical mask (FFP2 or surgical mask) until you take your food and drinks and put it back on afterwards. At the tables food and beverages may only be taken by persons from the same household. Please keep a minimum distance of 1.50 m from other households.

From August 27, 2021 the "Covid Center" will be present in Alte Oper with a citizen test center. Opening hours: Monday to Sunday from 12 noon to 8 p.m. The required registrations for the free rapid antigen test are possible here or at www.covidzentrum.de.

• The Alte Oper is in close contact with the health authorities. Our concept is constantly being revised and adapted to the current regulations.

FREQUENTLY ASKED QUESTIONS ABOUT YOUR CONCERT VISIT

Please note: Concerts of various organizers take place in the Alte Oper. Below we would like to inform you about your visit to concerts in the Alte Oper's own program. If you have questions about concerts of other organizers, please contact them directly.

HOW EXACTLY DOES MY CONCERT ATTENDANCE FOR EVENTS STARTING NOVEMBER 1 LOOK LIKE?
For concerts starting November 1, the halls will be fully occupied again. In order to provide adequate protection for all visitors, only persons who have either been vaccinated, recovered or tested may attend the concerts. Furthermore, it is compulsory to wear a medical mask (FFP2 or surgical mask) in the building - also during the concerts. The Health Department of the City of Frankfurt currently permits intermission catering. The medical mask (FFP2 or surgical mask) may be removed for the consumption of food and beverages, but distances to neighboring persons / households must be maintained. Please note: The state of Hesse reserves the right to further tighten the access restrictions should there be an increase in hospitalization numbers. Accordingly, it is conceivable that the state will mandate PCR testing or even 2G access later this fall or winter. Whether and when this happens is not within the sphere of influence of Alte Oper, as these are political or regulatory requirements.

I HAVE SAFETY CONCERNS ABOUT BEING IN A ROOM WITH SO MANY PEOPLE AGAIN. AM I REALLY PROTECTED?
The Alte Oper has proven to be a safe place during the pandemic. In recent weeks and months, full occupancy of the halls with mandatory masks has been practiced at many concert and event venues in Germany and abroad - without any cases of infection becoming known. Numerous independent studies have already proven that concert halls are safe places due to modern ventilation systems - even when fully occupied and visitors wear masks. The audience sits in a directed manner, does not interact and can keep their distance in the foyers due to generous room architecture. The Alte Oper's air conditioning system works efficiently with high air exchange rates and additional room humidification, so that the risk of infection is also significantly minimized here. For those who feel unsafe despite the certainty that only vaccinated, recovered or tested persons are in the building, we recommend an FFP mask, which increases self-protection compared to medical masks. One final note: Concerts held at the Alte Oper over the past two weeks have shown that approximately 90 percent of visitors are already fully vaccinated (as of mid-September). The proportion of vaccinated persons is therefore above average. Of course, neither a concert hall nor any other public space can guarantee 100 percent protection against infection (of any disease).

HOW STRICT IS THE 3G CONTROL?
Very strict. The controls are carried out under a clear zero tolerance policy. Only vaccinated, recovered and tested persons are admitted. Within this group, there are clear official guidelines as to when and for how long the vaccination protection takes effect or how long people are considered to have "recovered". Please understand that checks are carried out on a daily basis. The checks will be carried out by trained staff at all access doors to the Alte Oper. In addition to their vaccination certificate, visitors must also carry photo identification. Please understand that we cannot make exceptions if the 3G proof is not complete.

WHERE CAN I GET TESTED FOR CORONA?
Meanwhile, there are testing possibilities in many locations. In Alte Oper itself, the Covid test center offers appropriate tests: Covid Rapid Test Center Frankfurt. (www.covidzentrum.de)

DO THE NEW RULES CHANGE ANYTHING FOR CONCERTS THAT TAKE PLACE BEFORE NOVEMBER 1?
No. The 3G rule, checkerboard seating and the previous hygiene concept still apply here.

I HAVE ALREADY PURCHASED INDIVIDUAL TICKETS FOR A CONCERT, BUT WOULD NOW LIKE TO EXCHANGE THEM FOR OTHER SEATS. IS THIS POSSIBLE?
Unfortunately no. For organizational reasons, we cannot change seats at events in the Alte Oper's own program.

WITH MY SUBSCRIPTION FOR THIS SEASON, I COULD NOT KEEP MY REGULAR SEATS DUE TO THE CHECKERBOARD OCCUPANCY THAT HAS BEEN IN PLACE SO FAR. CAN I SWITCH BACK TO THE OLD SEATS FOR THE CONCERTS STILL TO COME?
Das ist leider nicht möglich. Wie wir Ihnen zu Beginn der Spielzeit mitgeteilt haben, gelten die Plätze für die gesamte Spielzeit, ein Tausch ist aus organisatorischen Gründen nicht möglich. In der nächsten Spielzeit können Sie aber Ihre alten Plätze wiederbekommen.

WHAT PROOF REGULATIONS APPLY TO CHILDREN'S CONCERT ATTENDANCE?
Children and young people continue to have uncomplicated access to events: Children under the age of six are exempt from a proof requirement; they can attend all events. School children aged six and over can show their "test booklet" (even beyond a 24-hour period) to gain access to concerts and events.

LET'S JUST ASSUME THAT THE SITUATION COMES TO A HEAD AGAIN IN THE WINTER MONTHS. WHAT IMPACT WILL THIS HAVE ON EVENTS AT ALTE OPER FRANKFURT?
The cultural institutions have urged politicians to create conditions with which firm plans can be made. Nevertheless, new restrictions cannot be ruled out at the present time. A reduction in hall capacity is currently ruled out by politicians. However, the state government reserves the right to further tighten access restrictions and has already defined escalation levels for this purpose. The exact measures within these escalation levels have not yet been defined by the state government. It seems realistic that in the event of high hospitalization rates, PCR testing will first be made mandatory, which is associated with very high costs for tested concertgoers. If the situation deteriorates further, a 2G rule can be expected. Concertgoers who cannot or do not wish to be vaccinated should consider this risk.

THE STATE OF HESSE PUBLISHED THE NEW REGULATIONS FOR THE CULTURAL SECTOR ON SEPTEMBER 15. WHY IS ALTE OPER FRANKFURT NOT IMPLEMENTING THE 3G ACCESS MODEL WITH FULL AUDITORIUM OCCUPANCY UNTIL NOVEMBER 01?
This is primarily for organizational and logistical reasons, especially with regard to ticketing. We want to contact our ticket buyers directly and provide them with comprehensive information. In addition: Not only Alte Oper itself, but also the other organizers and users of the venue need time for the adaptation (for example, the placement of subscribers). In addition, events will have to be re-advertised, as half of the ticket volume will have to be re-allocated. And finally: We want to give all visitors time for the changeover and thus create trust.

Last Update: 20 September 2021

Our hygiene concept for events in September and October

What has already proven successful in the fall of 2020 will be continued depending on the situation and needs and coordinated with the health department.

HOUSE ADMISSION

to ensure swift admission, please arrive at the Alte Oper in good time and have one of the following documents ready in addition to your ticket and a valid identification document (identity card or passport):

Proof of a negative corona test. Proof of testing is defined as a negative result of a PCR test or a rapid antigen test ("citizen test") carried out by a recognised testing centre; in both cases, the testing must have been carried out no more than 24 hours before the start of the event. Negative proof is not required for children under six years of age. For pupils, the test booklet ("Testheft") is also accepted as negative proof.

A Corona vaccination certificate for a complete Corona vaccination with a vaccine approved in Germany (BioNtech/Pfizer, AstraZeneca and Moderna: 2 doses each, Janssen/Johnson&Johnson: 1 dose). At least 14 days must have passed since the last required single vaccination. For recovered persons, one vaccine dose is sufficient.

Certificate of recovery. A certificate of recovery is a medical or official confirmation that a Corona infection has been overcome at least 28 days and not more than six months ago. A certificate of recovery from an infection that occurred more than 6 months ago will be accepted, as long as proof of a simple booster vaccination can be provided.

Please note: Admission can only be granted if one of these is presented as a printout or in digital form (Corona Warning App, CovPass App) together with an identification document. Self-tests will not be accepted in accordance with official requirements.

We kindly ask you to arrange for a test in good time. The vast majority of tests are by appointment only; the test result will usually be sent to your smartphone. Spontaneous testing shortly before the concert begins will not be possible. You can find an overview of recognised test centres in Hesse here.

From August 27, 2021 the "Covid Center" will be present in Alte Oper with a citizen test center. Opening hours: Monday to Sunday from 12 noon to 8 p.m. The required registrations for the free rapid antigen test are possible here or at www.covidzentrum.de.

AMONG OTHER THINGS, THE VENUE WILL ENSURE

high air-exchange rates and the use of powerful air filters in its ventilation systems (ePM 60%), as well as additional humidification of the indoor spaces

a fixed guidance system in the venue, seating that conforms to the applicable social-distancing rules, social-distancing markers throughout the premises

The concert halls will initially be filled in a chequerboard pattern. You can book a single seat or two contiguous seats if you want to sit directly next to your companion. When it comes to the final auditorium occupancy, we always follow the current official requirements, so that adjustments to the seating cannot be ruled out. For promoters other than "Alte Oper Frankfurt", please refer to the instructions of the respective promoter.

deep cleaning of all contact surfaces, ready availability of hand-sanitiser dispensers throughout the building

TO MAKE YOUR VISIT AS RELAXING AS POSSIBLE,

we have set up a new admissions system: we will open the Großer Saal (Great Hall) 45 minutes before the event begins, and the Mozart Saal (Mozart Hall) 30 minutes before the event begins. You can decide how early you wish to take your seat. However, without being asked, please have proof of your vaccination, recovery or testing as well as your ticket and ID ready at the entrance control.

you can leave your coats, bags, etc. in the cloakroom, as before – or take them into the auditorium with you.

WHAT WE EXPECT OF YOU:

Wearing a medical mask (FFP2 or surgical mask) is mandatory in the entire house. You can only remove it for the duration of the respective event.

When you purchase your tickets, we will record your contact details for any potential track-and-trace measures. On the actual day of the concert, our visitors are obligated to carry their passport/ID with them and to present it to the door staff when requested to do so.

If you show any symptoms of illness, please do not come to the venue.

Please observe the general hygiene rules (social distancing, regular hand-washing, etc.) and the signposts, as well as the instructions of our security staff and ushers.

Please only use the venue's lifts if you have impaired mobility; no more than 2 people (plus their companions where required) may share the lift.

For persons who have stayed (temporarily) in a risk area defined by the RKI prior to the respective event, a visit to the Alte Oper is only possible in compliance with the currently valid laws and regulations. You can find further information here.

 

LAST UPDATED: 20 September 2021